Administrator Can I activate a new Wellness+, while the current one is in Closed status on the same account? Yes, the Helo Health Shop allows this operation, but if you decide to purchase a new Wellness+ with the same account, while the current one is in Closed status, this will start immediately, terminatin... Helo Wellness+ Jun 1, 2023
Administrator What does “Closed” Subscription mean? When you purchase a Wellness+ subscription , you will benefit from its services on your Helo Smart App for 30 days, starting from the purchase date. At the end of the 30 days, the subscription will be... Helo Wellness+ Jun 1, 2023
Administrator What if my Subscription is displayed as inactive on the Helo Smart app? If your subscription is displayed as inactive in the Helo app, it may be expired. Please ensure that the subscription is not Closed and the 30 days are not over, to avoid this case. If the Subscriptio... Helo Wellness+ Jun 1, 2023
Administrator Can I purchase a Wellness+ subscription for another account? Yes, at the moment of purchase you can provide any account’s email you want the subscription to be active for. But please note that the Subscription status will be displayed only in the purchaser acco... Helo Wellness+ Jun 1, 2023
Administrator How can I cancel the Wellness+ Autorenew? If you close the AutoRenew function of your Helo Wellness+ , you will still benefit from your subscription until the end of the month (30 days from the purchase day) , even if it shows as Closed . 1. ... Helo Wellness+ Feb 10, 2023
Administrator Can I purchase a Helo Wellness+ Subscription and have an active Oracle Subscription at the same time? As soon as you purchase a Helo Wellness+ subscription, your Oracle subscription will be automatically cancelled and the auto renew disabled. Your 30-day Helo Wellness+ subscription will begin on the d... Helo Wellness+ Jan 30, 2023
Administrator How do I Redeem a Wellness+ Redemption Code? A Wellness+ Redemption Code consists of letters and numbers (ex. wel-xx00xxx0-0000-0x0x-000) To redeem it, just follow these easy steps: Add only Wellness+ Subscription to your cart. On the Checkout p... Helo Wellness+ Dec 21, 2022
Administrator Can I refund my subscription order? No , subscription and Auto-Renewal subscription orders are final and not refundable.... Helo Wellness+ Dec 12, 2022
Administrator Which payment options are available for Auto-Renewal subscriptions? You may use any credit card accepted by the retailer.... Helo Wellness+ Dec 12, 2022
Administrator Is there a cut-off date to make updates to my Wellness+? All changes or cancellations must be made within the last 24 hours before your subscription order is processed. You can check the date your order will be processed through your account or on the email... Helo Wellness+ Dec 12, 2022
Administrator Do I need a Helo Health account to sign up for Helo Wellness+? Yes, you will need to sign up for an account on our Helo Health website (it's free to join). Account access ensures that you can easily update and track Auto-Renewal subscription preferences.... Helo Wellness+ Dec 12, 2022
Administrator How can I change my Wellness+ payment method? If you have enabled the AutoRenew function on your Wellness+ , the system automatically proceeds to the payment of the necessary amount by following the list of payment methods you previously set in y... Helo Wellness+ Dec 12, 2022