Administrator How to check if my BioSense is connected to the App or not? The button's LED color indicates connection status: Connected: light blue . Unconnected: green .... Biosense BioSense Q&A Nov 25, 2022 BioSense Q&As
Concetta Moccia How do I check my Guardian alerts on my BioSense? When receiving a Guardian alert, the red light on BioSense's touch button will blink for 10 seconds, then stop. To see the Guardian Alerts, open the Helo App: Log into the App and go to the “ Data ” p... Biosense BioSense Tutorials Nov 25, 2022 BioSense Tutorials
Administrator Is BioSense waterproof? Your Helo BioSense is waterproof certified to IP68 so you can use it swimming in a pool or in open water to a maximum depth of 50 meters . The device can be used while washing your hands, or if you ar... Biosense BioSense Q&A Nov 25, 2022 BioSense Q&As
Administrator What is the battery life of BioSense? 3 to 7 days , depending on different usage scenarios. For example: If the 24h monitoring sensor is constantly on, then the battery will consequently last less.... Biosense BioSense Q&A Nov 25, 2022 BioSense Q&As
Concetta Moccia How do I Reset or Restart BioSense? Restart: 1. When the SmartBand is powered on, press and hold the touch button for 10 seconds to enter the restart mode. A red light will flicker confirming the action. 2. Double-click the touch button... Biosense BioSense Tutorials Nov 25, 2022 BioSense Tutorials
Administrator Do I need to calibrate BioSense on first use? Yes, when using the device for the first time, a blood pressure calibration is recommended to effectively use blood pressure measurement with the fingertip sensor. Log into the App and go to “ Device ... Biosense BioSense Q&A Nov 25, 2022 BioSense Q&As
Concetta Moccia How do I launch health measurements with BioSense? Through the App: Log into the App and go to the “Data” page. Scroll through the health features and tap on the one you want to measure. Click on the “ Measurement ” button and follow the instructions ... Biosense BioSense Tutorials Nov 25, 2022 BioSense Tutorials
Administrator How do I charge Biosense? Insert the USB C cable into the charger base socket. Place the BioSense on the charging base and align the metal contacts on the back of the smartBand with the gold pins on the charging base. The devi... Biosense BioSense Tutorials Nov 25, 2022 BioSense Tutorials
Administrator I am not receiving Guardian Alert notifications. 1. Log into your app. 2. Go to the “ Device ” page and click on “ Guardian ”. 3. At the bottom of the page, you will find the Alert Setting and the “ Notify me ” option. Click on it and click “ Apply ... Biosense BioSense Troubleshootings Nov 25, 2022 BioSense Troubleshootings
Administrator Health measurements on the app don't work. 1. Log into your app. 2. Go to the “ Device ” page. 3. At the bottom of the page you will find the " Unbind " option, click it and unbind the health band. 4. Go to the “ Profile ” page and click on “ ... Biosense BioSense Troubleshootings Nov 25, 2022 BioSense Troubleshootings
Administrator My BioSense does not synchronize my data in the app. 1. Log into your app. 2. Go to the “ Device ” page. 3. At the bottom of the page you will find the " Unbind " option, click it and unbind the Health band. 4. Go to the Profile page and click on “ Sett... Biosense BioSense Troubleshootings Nov 25, 2022 BioSense Troubleshootings
Administrator I constantly receive alerts for abnormal measurements 1. Log into your app. 2. Go to the “ Device ” page and click on “ Guardian ”. 3. Reconfigure the personal parameters and click “ Apply ”. 4. Go back to the “ Device ” page and click on “ Blood Pressur... Biosense BioSense Troubleshootings Nov 25, 2022 BioSense Troubleshootings