Administrator How can I receive assistance by the Helo Health Support Team? You can write to the Helo Health Support Team to receive assistance anytime, by following these simple steps: By Helo profile: Log into your Helo Health profile . Click on your name, located on the to... Orders Orders and Returns Jun 1, 2023
Administrator Does Helo provide a guaranteed delivery date for warranty repairs or replacements? No, Helo cannot provide a guaranteed delivery date for your warranty repair or replacement.... Orders Orders and Returns Mar 1, 2023
Administrator What happens if I ship the Helo Device without a valid and authorized RMA Number or with an expired RMA number? Products received by the Company that do not match the information in the approved request, or are shipped without a valid and authorized RMA Number or with an expired RMA number (more than 30 days fr... Orders Orders and Returns Mar 1, 2023
Administrator Is the Limited Warranty transferable? No, the Limited Warranty is non-transferable.... Orders Orders and Returns Mar 1, 2023
Administrator How long is the Warranty Period for Helo Devices? The Warranty Period for Helo Devices is one year from the date of receipt of the Helo Device, or for any longer period as required by applicable law, including two years from the date of receipt of th... Orders Orders and Returns Mar 1, 2023
Administrator What is not covered by the Limited Warranty? The Limited Warranty does not cover: Non-Helo Devices or counterfeit products. Lost or stolen Helo Devices. Damage or failure through misuse or malfunction. Normal wear and tear, improper or negligent... Orders Orders and Returns Mar 1, 2023
Administrator Can a customer return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund? Yes, customers can return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund. The partial refund amount will be calculated as the total purchas... Orders Orders and Returns Mar 1, 2023
Concetta Moccia What happens if I refuse a delivery from the Helo Store? If you refuse a delivery from the Helo Store, the items will be returned to the warehouse. It may take up to 45 days for the returned items to be identified as refused and processed for a refund. Howe... Orders Orders and Returns Mar 1, 2023
Concetta Moccia In what currency are prices stated and transactions processed on the Helo Store? Prices are stated in US dollars and all transactions will be in US dollars. You are responsible for any foreign exchange fees charged by your bank or the payment processor to facilitate a transaction ... Orders Shopping Mar 1, 2023
Administrator What are Biosense Bundles? Biosense Bundles are a new type of BioSense bundle offer available in our shop. Each Biosense Bundle includes four BioSense health bands . The cost is US$496 , which represents a savings of US$100 , c... Orders Shopping Mar 1, 2023
Administrator How can I change my HeloHealth Shop payment method? If you have made any purchase on the Helo Health shop , and you choose to save your card details, the system will list it in your account on shop.helohealth.com . 1. Log into shop.helohealth.com . 2. ... Orders Shopping Feb 8, 2023
Administrator How to make an Order? When you’re ready to place your order for Helo products and services, visit the official store . 1. Before placing an order, you must log into the system or register on the platform . 2. Select the “ ... Orders Shopping Jan 4, 2023